Understanding mutual obligation
If you access our jobactive, ParentsNext or Disability Employment Services support, you may have mutual obligations. Mutual obligations are activities you are required to complete in order to receive your income support.
Mutual obligation requirements are now back on for all states, as advised by the Department of Education, Skills and Employment. Please see below for information about mutual obligation.
Here is the information you need to know.
Job seekers will be required to enter their required job search efforts each month to their Job Seeker account via myGov. Please click here for instructions on how to do this. Workskil Australia will remind the job seeker each month via SMS when their job search evidence is due. Job Seeker payments will be suspended if this requirement is not met. Job seekers will be required to participate in appointments with Workskil Australia, agree to their Job Plan, submit their job searches efforts each month, attend agreed activities (where it is safe to do so) and accept any offer of suitable work.
Face-to-face servicing is now an option in the Hunter region in NSW, SA, VIC* and WA again, in addition to the virtual servicing methods (over the phone, online, by video conferencing) currently available. We want to remain flexible to meet the needs of our customers so the option to opt in for face-to-face servicing is designed to provide them with flexibility to adapt servicing to their personal circumstances and preference.
*Please note, customers in Victoria MUST wear a mask when attending their appointments, in accordance with current Victorian health regulations.
If you are in the Sydney South West region of NSW, we are providing virtual servicing (via phone, video conference, email and SMS) to all employers and job seekers. We are currently not open for face-to-face servicing.
As always, it is our priority to deliver our services to customers safely and with the highest level of care and integrity. Here are the key points from the Workskil Australia COVID-19 Safe Work Plan:
- Workskil Australia will be flexible and considerate of customers who are adjusting to the return of Mutual Obligation requirements and cognisant of COVID-19 risks in all judgements.
- 1.5 metre social distancing between individuals and individual work stations
- Hand sanitiser is available for customer and staff use
- Regular cleaning with disinfectant is undertaken in all offices
- The maximum capacity of our offices have been calculated according to the individual state government regulations
- Customers are advised to not attend an office if they are exhibiting COVID-19 symptoms.
- Sites that are delivering face-to-face services have a COVID-19 Safe Plan (site specific)
- Posters are displayed with advice and direction for customers and other visitors in multiple languages
- Physical distancing markers are installed in reception areas
How can I meet my mutual obligation?
Attend your appointments
If you are in the Hunter region of NSW, SA, VIC* or WA you will have the opportunity to choose to receive employment services face-to-face. If you do not wish to opt in for face-to-face servicing, you will still receive support over the phone and online.
*Please note, customers in Victoria MUST wear a mask when attending their appointments, in accordance with current Victorian health regulations.
If you are in the Sydney South West region of NSW, we are providing virtual servicing (via phone, video conference, email and SMS) to all employers and job seekers. We are currently not open for face-to-face servicing.
At your appointments, we will work together to prepare you for work. We can link you with other services to build your skills and review your requirements on your job plan.
Complete your job search every month
Make sure you report your job search on time each month. The amount of job searches you have to complete will depend on your circumstances and will displayed in your job plan.
You will be required to enter your required job search efforts each month to your Job Seeker account via myGov. Please click here for instructions on how to do this.
Workskil Australia will remind you each month via SMS when your Job Search evidence is due. Your Job Seeker payment will be suspended if you do not meet this requirement.
Participate in activities
Attend your agreed activity and as soon as possible, record your attendance online.
Follow up on referrals and attend interviews
Tailor your resume to each role you are referred to, this will improve your chances at scoring an interview. Use your online dashboard to confirm that you’ve attended any interviews.
Use the online dashboard
Record when you have applied for a job, as well as confirm when you have attended an appointment, job interview or activity.
Contact us if you can’t meet your requirements
If you are unable to meet one of your requirements please contact us on 1800 125 555 to avoid having your payment suspended.