Understanding mutual obligation
If you access our jobactive, ParentsNext or Disability Employment Services support, you may have Mutual Obligations. Mutual Obligations are activities you are required to complete in order to receive your income support.
Mutual obligation requirements are in place for WA and the Hunter region sites. Mutual Obligation requirements for Customers in South Australia, Victoria and the Sydney South West region (Bankstown, Cabramatta, Camden, Campbelltown, Fairfield, Ingleburn, Liverpool and Picton sites) have been temporarily suspended. Please see below for information about Mutual Obligation.
Here is the information you need to know.
Our customers in the Hunter region and WA are required to enter their required job search efforts each month to their Job Seeker account via myGov. Please click here for instructions on how to do this. Customer payments will be suspended by the Australian Government if this requirement is not met. Customers will be required to participate in appointments with Workskil Australia, agree to their Job Plan, submit their job searches efforts each month, attend agreed activities (where it is safe to do so) and accept any offer of suitable work.
As always, it is our priority to deliver our services to customers safely and with the highest level of care and integrity. Here are the key points from the Workskil Australia COVID-19 Safe Work Plan:
- Workskil Australia will be flexible and considerate of customers who are adjusting to the return of Mutual Obligation requirements and understanding of COVID-19 risks in all judgements.
- We will ensure 1.5 metre social distancing between individuals and individual work stations.
- Hand sanitiser is available for customer and staff use.
- Regular cleaning with disinfectant is undertaken in all offices.
- The maximum capacity of our offices have been calculated according to the individual state government requirements.
- Customers are advised to not attend an office if they are exhibiting COVID-19 symptoms.
- Sites that are delivering face-to-face services have a COVID-19 Safe Plan (site specific).
- Posters are displayed with advice and direction for customers and other visitors in multiple languages (as required).
- Physical distancing markers are installed in reception areas.
How can I meet my mutual obligation?
Attend your appointments
Appointments in the Hunter region and WA are required to be conducted face-to-face. Servicing in South Australian, Victoria and the Sydney South West region (Bankstown, Cabramatta, Camden, Campbelltown, Fairfield, Ingleburn, Liverpool and Picton sites) is currently conducted virtually. Please call our sites if you require urgent assistance. If you are attending one of our Hunter region sites you will be required to wear a mask.
At your appointments, we will work together to prepare you for work. We can link you with other services to build your skills and review your requirements on your Job Plan.
Complete your job search every month
Make sure you report your job search on time each month. The amount of job searches you have to complete will depend on your circumstances and will displayed in your individualised Job Plan.
You will be required to enter your required job search efforts each month to your Job Seeker account via myGov. Please click here for instructions on how to do this.
As noted above, payment suspensions may be enforced by the Australian Government if you do not comply with the requirements of your Job Plan.
Participate in activities
Attend your agreed activity(ies) as per your Job Plan and as soon as possible afterwards, record your attendance to your Job Seeker account via myGov.
Follow up on referrals and attend interviews
Tailor your resume to each role you are referred to. This will improve your chances at obtaining an interview. Use your online dashboard in myGov to confirm that you’ve attended any interviews.
Use the myGov online dashboard
Record when you have applied for a job, as well as confirm when you have attended an appointment, job interview or activity.
Contact us if you can’t meet your requirements
If you are unable to meet one of your requirements please contact us (details below) to avoid system-based payment suspensions being applied by the Australian Government.