Rescheduling an appointment
As part of your mutual obligations, you will need to attend regular appointments with us. We understand that circumstances change and from time to time you may need to reschedule your appointment with us.
When is my next appointment?
If you have a mobile number we will send you a reminder about your first appointment. Otherwise, you can see your next appointment time through myGov.
How do I reschedule an appointment?
Call us as soon as possible
Before your appointment time, call us on 1800 125 555 and let us know why you can’t attend. If you are unavailable to call us, you can submit a request a call back.
We will let you know your obligations
When you reschedule we will let you know your obligations and if you have any outstanding actions to complete.
See you soon
Once you have let us know why you can’t attend and it is an accepted reason, we will make a more convenient time for you.