Our Service Charter
At Workskil Australia, we strongly believe in a common set of values which guide our behaviour. When you come to our offices, call us on 1800 125 555, or contact us online, you can expect that you will receive the highest level of service, care and respect. We are here to assist and work alongside you to reach your goals.
Our customer service principles:
- We have appropriate measures in place to protect the safety of our customers.
- You will always be greeted by friendly and genuine staff.
- We will always be fair, respectful and empathetic to our customers’ needs.
- We conduct our business with integrity and honesty.
- Every customer will receive high quality and personalised service.
- We strive to exceed the expectations of our customers.
- We thank our customers for their efforts and their business.
- It is important that we follow appropriate procedures but will always take the time to explain these procedures to our customers, to ensure understanding.
- We will respond to enquiries in a timely and thorough manner.
- We value diversity and will always respect and seek to understand different perspectives and backgrounds.
To allow us to assist you, we expect you will:
- Give us information that is timely, accurate and complete.
- Take the time to understand your obligations and aim to fulfil them.
- Provide us with honest, constructive feedback on our service. We are committed to continuous improvement so we value all feedback.