Man at the table writing in a notebook.If you access our jobactive, ParentsNext or Disability Employment Services support, you may have mutual obligations. Mutual obligations are activities you are required to complete in order to receive your income support.

There are important changes to job seeker obligations and the way services are delivered to our customers in NSW, SA and WA. Further details are below. For our customers in Victoria, there are currently no changes; please continue to contact your local Workskil Australia office by phone to access our services. Mutual obligation arrangements will remain suspended in Victoria during the COVID-19 lockdown period. These arrangements will be adjusted by the Department of Education, Skills and Employment when advice from Victorian authorities indicates it is appropriate to do so.

For our customers in NSW, SA and WA, here is the information you need to know to understand the changes that have come into effect from Monday 28 September 2020.

There is a gradual re-introduction of mutual obligation requirements that remains subject to health advice, physical distancing requirements and biosecurity measures.

Job seekers will be required to participate in appointments with us, agree to their Job Plan, undertake 8 job searches a month, attend agreed activities (where it is safe to do so) and accept any offer of suitable work.

Face-to-face servicing is now an option at our NSW, SA and WA offices again, in addition to the virtual servicing methods (over the phone, online, by video conferencing) currently available. We want to remain flexible to meet the needs of our customers so the option to opt in for face-to-face servicing is designed to provide them with flexibility to adapt servicing to their personal circumstances and preference.

As always, it is our priority to deliver our services to customers safely and with the highest level of care and integrity. Here are the key points from the Workskil Australia COVID-19 Safe Work Plan:

  • Workskil Australia will be flexible and considerate of customers who are adjusting to the return of Mutual Obligation requirements and cognisant of COVID-19 risks in all judgements.
  • 1.5 metre social distancing between individuals and individual work stations
  • Hand sanitiser is available for customer and staff use
  • Regular cleaning with disinfectant is undertaken in all offices
  • The maximum capacity of our offices have been calculated according to the individual state government regulations
  • Customers are advised to not attend an office if they are exhibiting COVID-19 symptoms.
  • Sites that are delivering face-to-face services have a COVID-19 Safe Plan (site specific)
  • Posters are displayed with advice and direction for customers and other visitors in multiple languages
  • Physical distancing markers are installed in reception areas

How can I meet my mutual obligations?

Attend your appointments

From 28 September, you will have the opportunity to choose to receive employment services face to face. We will contact you over the next few weeks, or before your next appointment, to discuss whether you wish to opt into face-to-face servicing. If you do not wish to opt in for face-to-face servicing, you will still receive support over the phone and online.

At your appointments, we will work together to prepare you for work. We can link you with other services to build your skills and review your requirements on your job plan.

Complete your job search every month

Make sure you report your job search on time each month. The amount of job searches you have to complete will depend on your circumstances.

Participate in activities

Attend your agreed activity and as soon as possible, record your attendance online.

Follow up on referrals and attend interviews

Tailor your resume to each role you are referred to, this will improve your chances at scoring an interview. Use your online dashboard to confirm that you’ve attended any interviews.

Use the online dashboard

Record when you have applied for a job, as well as confirm when you have attended an appointment, job interview or activity.

Contact us if you can’t meet your requirements

If you are unable to meet one of your requirements please contact us on 1300 967 575 to avoid having your payment suspended.

We look forward to supporting your employment journey. If you have any questions please call us on 1300 967 575 8:00 am to 6:30 pm CST or contact your local Workskil Australia office.